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  • Published Date

    October 16, 2019
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INS MES Customer Relations Manager This multi award-winning regional developer is seeking a Customer Relations Manager to join their Customer Care Team. The successful applicant will have a proven track record in a customer care role within a residential new build environment and will have strong knowledge of new build construction and experience in administering NHBC warranty. The successful candidate will be responsible for undertaking inspections during the initial 2-year warranty period, reporting and ensuring both company and NHBC standards are upheld while delivering a consistent level of service. A strong focus on customer care is required along with excellent communication skills, a good level of computer literacy and the ability to offer accurate guidance to wider support staff. This role is largely field based and will involve daily travel throughout East Anglia subject to further expansion. Benefits include a competitive salary, company car/car allowance and, after completion of probationary period, optional pension and private healthcare system. Customer Care Coordinator In addition to above, we are seeking an experienced Coordinator to work within our Customer Care team. The role requires an organised, team-player with solid communication skills, IT knowledge of Excel, CRM systems and the ability to multi-task in an office environment. Some knowledge of the NHBC standards would be preferable. The role involves liaising with customers, trade operatives and external contractors. A key part of this role is the communication throughout all processes, keeping customers up to date at all times, and so a good telephone manner and keyboard skills are essential Benefits include a competitive salary and, after completion of probationary period, optional pension and private healthcare system. Closing date: 31st October 2019 To apply for either of these positions please send your CV and covering letter to: Elizabeth Utting Head of Customer Care Hopkins Homes Ltd Melton Park House Melton, Woodbridge Suffolk IP12 1TI Or email: Elizabeth.Utting@hopkinshomes.co.uk INS MES Customer Relations Manager This multi award-winning regional developer is seeking a Customer Relations Manager to join their Customer Care Team. The successful applicant will have a proven track record in a customer care role within a residential new build environment and will have strong knowledge of new build construction and experience in administering NHBC warranty. The successful candidate will be responsible for undertaking inspections during the initial 2-year warranty period, reporting and ensuring both company and NHBC standards are upheld while delivering a consistent level of service. A strong focus on customer care is required along with excellent communication skills, a good level of computer literacy and the ability to offer accurate guidance to wider support staff. This role is largely field based and will involve daily travel throughout East Anglia subject to further expansion. Benefits include a competitive salary, company car/car allowance and, after completion of probationary period, optional pension and private healthcare system. Customer Care Coordinator In addition to above, we are seeking an experienced Coordinator to work within our Customer Care team. The role requires an organised, team-player with solid communication skills, IT knowledge of Excel, CRM systems and the ability to multi-task in an office environment. Some knowledge of the NHBC standards would be preferable. The role involves liaising with customers, trade operatives and external contractors. A key part of this role is the communication throughout all processes, keeping customers up to date at all times, and so a good telephone manner and keyboard skills are essential Benefits include a competitive salary and, after completion of probationary period, optional pension and private healthcare system. Closing date: 31st October 2019 To apply for either of these positions please send your CV and covering letter to: Elizabeth Utting Head of Customer Care Hopkins Homes Ltd Melton Park House Melton, Woodbridge Suffolk IP12 1TI Or email: Elizabeth.Utting@hopkinshomes.co.uk